Eligible Returns
Unused and unopened items in original packaging may be eligible for return after review and approval by our support team.
Returns & Refunds
Returns & Refunds
Review Pure Caffeine™ return eligibility, refund timing, damaged-item support, order changes, cancellations, and customer support instructions.
Last Updated: June 2026
30-Day Window
Returns may be accepted within 30 days of delivery.
Customers may request a return within 30 days after delivery. To be eligible, the item must be unused, unopened, in its original packaging, with the security seal intact, and in the same condition that you received it.
Return approval is not automatic. Please contact us before sending anything back. Items returned without approval may not be accepted.
Return Basics
- Request within 30 days of delivery
- Item must be unopened and unused
- Original packaging required
- Security seal must be intact
- Return approval required first
Damaged or Defective Items
If your item arrives damaged or does not work on arrival, contact us promptly with your order number, photos, and a short description.
Refund Processing
Approved refunds are issued to the original payment method after the returned item is received and inspected.
Eligibility
What can and cannot be returned.
The table below explains common return situations. Final eligibility may depend on order details, item condition, product type, and applicable law.
| Situation | Eligibility | Notes |
|---|---|---|
| Unopened item with seal intact | May be eligible | Must be requested within 30 days of delivery. |
| Opened or used item | Usually not eligible | Restricted for product safety and hygiene reasons. |
| Damaged on arrival | Review required | Contact us with photos and your order number as soon as possible. |
| Wrong item received | Review required | Contact support before using or opening the item. |
| Change of mind after opening | Usually not eligible | Opened products are generally final sale unless required otherwise by law. |
Return Request
How to request a return.
1. Contact Support
Email us or use the Contact page. Include your order number and the reason for your return request.
2. Wait for Approval
Our support team will review your request and provide return instructions if the item is eligible.
3. Ship the Item Back
Return the approved item in its original packaging. Customers may be responsible for return shipping unless the item arrived damaged, defective, or incorrect.
4. Inspection & Refund
After we receive and inspect the return, approved refunds are issued to the original payment method.
Refund Clarity
Important refund notes.
- Shipping fees may be non-refundable unless required by law or caused by our error.
- Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
- Approved refunds are issued to the original payment method.
- After a refund is issued, your bank or payment provider may need additional time to post it.
Returns FAQ
Common Questions
How long do I have to request a return?
Return requests should be submitted within 30 days after delivery.
Can I return an opened product?
Opened or used products are usually not eligible for return for product safety and hygiene reasons, unless required by applicable law or approved due to a verified issue.
What should I do if my item arrives damaged?
Contact us promptly with your order number, photos of the package and item, and a short description of the issue. We will review the case and provide next steps.
When will I receive my refund?
After an approved return is received and inspected, refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.
Can I cancel an order?
Contact us as soon as possible if you need to cancel. We cannot guarantee cancellation after an order has entered fulfillment or shipped.
Need Help?
Contact SupportStart a return request.
Contact Pure Caffeine™ support with your order number and issue details.